Clinexus Health

Clinical Excellence
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Clinexus Health

Clinical Excellence

Privacy Policy

Your privacy and data protection are our priority

Last updated: March 17, 2026

Clinexus Health is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

We may collect the following personal information:

  • Name, date of birth, and contact details (email, phone, address)
  • NHS number and health Patient Services
  • Medical history, symptoms, and treatment information
  • Appointment details and correspondence with healthcare providers
  • Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

  • To provide medical care, diagnosis, and treatment
  • To schedule and manage appointments
  • To communicate with you about your healthcare
  • To process payments and insurance claims
  • To improve our services and website functionality
  • To comply with legal and regulatory requirements
  • To send appointment reminders and health information (with your consent)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. These measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure servers and firewalls
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

Sharing Your Information

We may share your information with:

  • Healthcare professionals involved in your care
  • NHS services and other healthcare providers
  • Insurance companies for claims processing
  • Laboratory and diagnostic service providers
  • Legal and regulatory authorities when required by law

We will never sell your personal information to third parties.

Your Rights

Under UK GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (in certain circumstances)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise any of these rights, please contact our Data Protection Officer using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information in accordance with NHS guidelines and legal requirements. Medical records are typically retained for a minimum of 8 years after your last treatment, or longer if required by law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer

Clinexus Health

dpo@clinexushealth.com

+44 800 123 4567

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

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